- Earth Friendly
Here at Earth Greetings, we want you to have the best possible experience when you shop with us!
If you have any concerns or questions please feel free to email us at firstname.lastname@example.org.
Are all of the products on your website in stock?
We only list products that we have in stock. If you do order an item that has just sold out and we have not had time to remove it from our site, we will give you a full refund. If you prefer, you may choose another item of the same value.
What payment methods do you accept?
We use PayPal for all transactions on the website. A customer can use their PayPal account or a credit card (Mastercard or Visa) to pay for their order. Don't worry if you don't have a PayPal account, just follow the steps in the payment process and you can safely and securely use your credit card to pay for your order.
What shipping options do you offer?
Within Australia, we offer our customers the choice between using Australia Post's Regular Service and Express Post Service. The total shipping cost of each package is determined by its total weight according to Australia Post's calculations. We use this system so we can offer the most affordable shipping possible to you.
How long will my order take?
Orders are shipped within 24 hours, Monday through Friday. Packages posted using Regular Service can take between 2-5 days to arrive, depending upon your location. If you choose the Express Post option, parcels should arrive on the next business day. However it may take a package between 1-2 business days to be delivered, depending on your location.
Please be aware that the 3 weeks leading up to Christmas are a very busy time for Australia Post and they do take longer to deliver your order during the Christmas rush. Please allow at least 5 working days for delivery of your order during this time.
How much does shipping cost?
The shipping cost for a package is determined by the total weight of the package. This cost is calculated by Australia Post and is shown in Step 4 of the checkout process.
I don't live in Australia, do you post internationally?
Yes, we do! The shipping cost for your overseas package will be shown in the checkout process and before you pay. We use Australia Post Airmail for international shipping and your parcel will take approximately 2 to 4 weeks to arrive, depending on your location. International shipping costs vary greatly depending upon your location and the total weight of your package. If you would like more information about delivery to your country please have a look at Australia Post's International Shipping information here.
Any shipping disclaimers?
Yes! Unfortunately we cannot be held responsible for any goods lost or damaged during transit. Also, international customers are responsible for any import or customs fees charged by their government.
Earth Greetings seeks to satisfy customers. Ensuring that our customers are completely satisfied is of the utmost importance to our business.
If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise replacement goods, correct your order or refund for you.
If you have received an incorrect order or faulty product, please contact us straight away to let us know. The faulty product must be returned within 14 days of delivery.
Making a Return
Please contact us to organise an exchange or refund. Phone (08) 8351 4253 during Australian business hours or email email@example.com
We will ask you to write down the reason for your return and the date of your order and post the item back to:
Earth Greetings, 456A Cross Rd , Glandore SA 5037, Australia.
Purchases from another Store
If a product is purchased from another store and not directly from Earth Greetings you are required to return the item back to the original place of purchase along with your proof of purchase. The store owner may at their discretion choose to replace or return the item in question subject to their internal returns policy.
Intellectual Property Rights
All content, graphics, artwork, concepts, software and ideas used on or incorporated into this website, and the arrangement or integration of all such content, graphics, artwork, concepts, software and ideas, as well as all logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners. All rights are reserved.
Nothing you do on or in relation to this website will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.
All content, including site design, text, graphics and images are the property of Earth Greetings and protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Earth Greetings shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this website. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.
© Earth Greetings 2013