BackCustomer Service

Here at Earth Greetings, we want you to have the best possible experience when you shop with us! 

Please read our Terms and Conditions carefully before purchasing goods from our website.  By using the Earth Greetings website, you signify your agreement to these terms of use.  We reserve the right at our discretion, to change, modify, add, or remove portions of these terms at any time.  Your continued use of the website following the posting of changes to these terms and conditions will mean that you accept those changes. 

If you have any concerns or questions please contact us, we are here to help.

Are all of the products on your website in stock?

We only list products that we have in stock. However it's possible that an item you order has just sold out and we have not had time to remove it from our site. If this should happen, we will let you know and offer you a full refund.  If you prefer, you may choose another item of the same value.

What payment methods do you accept?

You can choose between API Payway, a secure credit card processing system, or PayPal to pay for your order.  Even if you don't have a PayPal account, if you choose PayPal you may follow the steps in the payment process to safely and securely use your credit card to pay for your order.

What shipping options do you offer?

Within Australia, we offer our customers the choice between using Australia Post's Regular Service and Australia Post Express Post Service.   For greeting cards, gift cards, gift tags and bookmarks within Australia, shipping is FREE when you select Regular Post.  For all other items within Australia, Regular Post shipping is a flat rate of $7.00.  If you choose Express Post you will be charged a flat rate of $10.55 or $14.80 depending on weight.  These shipping rates apply to retail orders only.  Wholesale orders (from retailers) - the shipping rate will be calculated by us after we have processed your invoice.

* Express Post is only guaranteed next day delivery to certain locations throughout Australia.  Before choosing the Express Post option, please check wether your location is covered by the Next Day Delivery Network on the Australia Post website.

Parcel Tracking

For some parcels, we will send you an automatic tracking number.  For others we may able to track your parcel upon request.  If you would like to enquire about the status of your order please email us and we will check the status of your parcel.  Please note we are only able to track parcels, so may not be able to track your order if it is in a letter sized envelope (for example if you have only ordered 2 or 3 greeting cards.)

Authority To Leave

This will be selected by default for all parcels so the courier can leave the parcel in a safe place if you are not home.  Please let us know if you do not wish the parcel to be left when you are not home.

How long will my order take?

Orders placed before 2PM weekdays will be dispatched that same day.  Orders placed after 2PM will be dispatched next working day.

Orders posted using Australia Post Regular Service can take between 2-6 days to arrive, depending upon your location. If you choose the Express Post option, parcels should arrive on the next business day if you are located within the Australia Post Next Day Delivery Network. Please check wether your location is covered by next day delivery, as well as up to date delivery timetables on the Australia Post website.

Please be aware that the 3 weeks leading up to Christmas are a very busy time for Australia Post and they do take longer to deliver your order during the Christmas rush.  Please allow at least 7 working days for delivery of your order during this time.

I don't live in Australia, do you post internationally?

Yes, we do! We use Australia Post Airmail for international shipping and your parcel will take approximately 2 to 4 weeks to arrive, depending on your location.  Shipping to outside Australia is charged at a $20 flat rate. However due to some locations being extremely expensive to ship from Australia, we may not be able to ship to your location for this rate. We will refund your order and let you know if this is the case. If you would like more information about delivery to your country please have a look at Australia Post's International Shipping information here.  This shipping rate applies to retail orders only.  Wholesale orders shipping rate will be calculated by us after we have processed your invoice.

Any shipping disclaimers?

Yes! Unfortunately we cannot be held responsible for any goods lost or damaged during transit. Also, international customers are responsible for any import or customs fees charged by their government. 

Returns Policy

Earth Greetings seeks to satisfy our customers. Ensuring that our customers are completely happy is of the utmost importance to our business.

If you are dissatisfied with the products you have received due to faulty workmanship or receiving an incorrect order, we will happily organise replacement goods, correct your order or refund you for the goods if you prefer. 

If the products were not what you were expecting or you simply change your mind, you may return them to us for a refund, but must cover the cost of shipping them back to us. In this case a refund will be given to you upon us receiving the products back in the same condition which they were sent. The products must be returned within 14 days of delivery.

Making a Return 

Please contact us to organise an exchange or refund.  Phone (08) 8351 4253 during Australian business hours or email info@earthgreetings.com.au 

We will ask you to write down the reason for your return and the date of your order and post the item back to:

Earth Greetings, 4/22 Bennet Ave Melrose Park SA 5039 AUSTRALIA

Purchases from another Store

If a product is purchased from another store and not directly from Earth Greetings you are required to return the item back to the original place of purchase along with your proof of purchase. The store owner may at their discretion choose to replace or return the item in question subject to their internal returns policy.

Intellectual Property Rights 

All content, graphics, artwork, concepts, software and ideas used on or incorporated into this website, and the arrangement or integration of all such content, graphics, artwork, concepts, software and ideas, as well as all logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners. All rights are reserved.  

Nothing you do on or in relation to this website will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.

Copyright 

All content, including site design, text, graphics and images are the property of Earth Greetings and protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer 

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Earth Greetings shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this website. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies.

© Earth Greetings 2015