Privacy Policy
YOUR PRIVACY
At earthgreetings.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
COOKIES AND PIXELS
Our website uses cookies and pixels to help us provide a better website visitor experience. By visiting our website, you consent to the use of cookies and pixels.
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number).
Cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google, Pinterest and Meta ads. You can review your Meta ad settings and update preferences at any time.
Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
YOUR PERSONAL INFORMATION
If you choose to create an account with us, we may obtain the following information about you: your full name, your company or business name (if applicable), email address, telephone number, delivery and/or billing address, geographic location, survey responses and IP address. (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Information from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into My Account and making the changes yourself or contacting us directly to do so.
HOW WE USE YOUR PERSONAL INFORMATION
We use the information we collect from you to deliver your order, communicating with you about the status of your order, or answering any queries you direct to us.
After placing an order with us, you may receive transactional emails or text messages from us directly or from our courier service. These are communications in relation to your order including order confirmations, and tracking notifications.
Marketing Emails are only sent to you if you have requested or subscribed to them. You can opt out of our marketing emails at any time by unsubscribing or emailing us and your request will be actioned immediately.
Any information you choose to make publicly available, such as reviews, blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
REVIEWS
We invite all customers to leave a review on our website for products purchased via an email sent via our API integration with Reviews.io. This ensures that our website only collects verified reviews. We will not edit reviews, however reviews may be removed if they are false or misleading. If you no longer wish to receive emails from us via Reviews.io, you may opt-out from receiving any further emails via the link in the email from Reviews.io.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission to our merchant facility and is not stored by us on our servers.
We only retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights and in accordance with applicable law.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us and we will respond within 48 hours.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and earthgreetings.com.au’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that earthgreetings.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), earthgreetings.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
DISCLAIMER
To the fullest extent permitted by law, earthgreetings.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. earthgreetings.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of earthgreetings.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains artwork which is owned by or licensed to us. This material includes, but is not limited to, the designs on our products, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the artwork, information or materials on the website without our express permission.
earthgreetings.com.au expressly reserves all copyright and trademark in all designs, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and earthgreetings.com.au concerning your use and access to earthgreetings.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
JURISDICTION
This agreement and this website are subject to the laws of South Australia. If there is a dispute between you and earthgreetings.com.au that results in litigation then you must submit to the jurisdiction of the courts of South Australia.