Shipping Information

COVID-19 Shipping Update

Possible Delayed Delivery

Australia Post and couriers are currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking after placing your order. For the latest information about delays and impacts affecting Australia Post, please visit auspost.com.au.

Express Post is still the fastest shipping option, however Australia Post have suspended their 'Guaranteed Next Day Delivery' so it may not arrive the next day even if you are located within the Express Post Network.

Your safety is important to us.

During the COVID-19 pandemic, we are practicing sanitisation and social distancing, to protect our staff and customers so that your order arrives safely. This means your order may take longer than usual to be dispatched. Your order dispatched within 1-3 working days of receiving it.

We are so grateful for your support during this challenging time. Thank you for your patience with our team and our couriers, who are all working hard to deliver your beautiful orders safely.

Contactless Delivery

Delivery drivers will not be asking you to sign for parcels, or hand parcels over to you directly. They will be leaving parcels on your front doorstep where possible. You can also make use of an Australia Post parcel locker to receive your parcels if you feel more comfortable doing so. Just be sure to select Australia Post eParcel at checkout and enter your parcel locker number.

Delayed delivery times for International Orders

Australia Post is experiencing significant international delivery delays and restrictions due to COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries. Please refer to the country specific updates on the Australia Post website, for further information around international delivery delays.

Shipping Options

Free Shipping for retail orders over $50 within Australia 

Standard Shipping is FREE within Australia for all orders over $50

Card Only Shipping is only $2 within Australia and FREE for orders over $50!

There is no tracking available on flat rate card postage. If you require tracking, please select eParcel or Standard Shipping.

$2 Card Only Shipping doesn't apply to boxed cards.

Flat Rate International Shipping for retail orders up to 1.5KG

International shipping on parcels up to 1.5KG in cubic weight is a flat rate of $20 to anywhere in the world. For all weights above 1.5KG, postage is calculated at checkout. International customers are responsible for any customs fees or duties charged after your parcel leaves Australia.

Delayed delivery times for International Orders

Australia Post is experiencing significant international delivery delays and restrictions due to COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries. Please refer to the country specific updates on the Australia Post website, for further information around international delivery delays.

When will my order be dispatched?

Our usual timeframe is that your order will be dispatched either on the day we receive it, or the next working day. 

How long will my order take?

Within Australia, orders dispatched using Standard Shipping or Australia Post can take between 3-7 days to arrive, depending upon your location. If you choose the Express Post option, parcels should arrive on the next business day if you are located within the Australia Post Next Day Delivery Network. Please check whether your location is covered by next day delivery, as well as up to date delivery timetables on the Australia Post website.

Parcel Tracking

For most parcels, our courier will email you a tracking number. We are unable to track envelopes (for example if you have only ordered a few greeting cards.) If you would like to enquire about the status of your order please email us and we will do our best to assist you. 

Authority To Leave

This will be selected by default for all parcels so the courier can leave the parcel in a safe place if you are not home.  Please let us know if you do not wish the parcel to be left when you are not home. The courier may drop your parcel to a pick up point nearby. In this case you should receive an email advising you. 

Christmas Rush

Please be aware that the 3 weeks leading up to Christmas are a very busy time for couriers and they do take longer to deliver your order during the Christmas rush. Please allow at least 10 working days for delivery of your order during this time.

If you have any queries regarding the shipping of your order please contact us via email or phone us on 08 8277 2001 during Australian business hours, we are happy to help!