Shipping Information

PRE CHRISTMAS SHIPPING CUTOFF DATES

Please place your order before the dates below to receive your parcel by 24/12/21:

STANDARD SHIPPING & AUSTRALIA POST - AUSTRALIA WIDE
(except Far north QLD, WA and NT):
Please place your order by 10th December

STANDARD SHIPPING & AUSTRALIA POST - TO FAR NORTH QLD, WA and NT:
Please place your order by 3rd December

EXPRESS POST
Sending within the Australia Post Express Post Network:
Please place your order by 17th December

INTERNATIONAL
Sending outside Australia
Please place your order by 26th November

 

COVID UPDATE - EXPECT DELIVERY DELAYS

Australia Post and our couriers are currently experiencing significant delivery delays due to lockdowns, limited flights, social distancing requirements and increased parcel volumes. To avoid disappointment, please allow a little longer for your parcel to arrive.

Express Post is still the fastest shipping option, however Australia Post have suspended their 'Guaranteed Next Day Delivery' so it may not arrive the next day even if you are located within the Express Post Network. For the latest information about delays and impacts affecting Australia Post, please visit auspost.com.au.

If you require delivery outside Australia, please refer to the country specific updates on the Australia Post website, for further information around international delivery delays.

 

Your safety is important to us

During the COVID-19 pandemic, we are practicing sanitisation and social distancing, to protect our staff and customers so that your order arrives safely.

Delivery drivers will not be asking you to sign for parcels, or hand parcels over to you directly. They will be leaving parcels on your front doorstep where possible. You can also make use of an Australia Post parcel locker to receive your parcels if you feel more comfortable doing so. Just be sure to select Australia Post eParcel at checkout and enter your parcel locker number.

 

Shipping Options

Standard Shipping - FREE within Australia for all retail orders over $60

Express Post - price will be calculated at checkout

Cards Only Postage - $2 within Australia and FREE for orders over $60

There is no tracking available on $2 Cards Only Postage. If you require tracking, please select eParcel or Standard Shipping. Cards Only Postage doesn't apply to boxed cards.

 

When will my order be dispatched?

Our usual timeframe is that your order will be dispatched either on the day we receive it, or the next working day. 

 

Flat Rate International Shipping for retail orders up to 1.5KG

International shipping on parcels up to 1.5KG in cubic weight: Flat rate of $20 to anywhere in the world, including tracking.

For all weights above 1.5KG, postage is calculated at checkout, and includes tracking.

International Cards Only Postage up to 125 grams, you will have the option to select an $8 flat rate. Please note: Cards Only Postage does not include tracking. Please allow at least 1 month for your cards only order to arrive from Australia by untracked post.

International customers are responsible for any customs fees or duties charged after your parcel leaves Australia.

Our Australian GST tax will be removed from these and all prices after you select your country of origin to calculate shipping, or register with us.

 

Parcel Tracking

For parcels, our courier will email you a tracking number. We are unable to track letter sized envelopes or any order where you have selected $2 Cards Only Shipping. If you would like to enquire about the status of your order please email us and we will do our best to assist you. 

 

Authority To Leave

This will be selected by default for all parcels so the courier can leave the parcel in a safe place if you are not home.  Please let us know if you do not wish the parcel to be left when you are not home. The courier may drop your parcel to a pick up point nearby. In this case you should receive an email advising you.

If you have any queries regarding the shipping of your order please contact us via email or phone us on 08 8277 2001 during Australian business hours, we are happy to help!